Cancellation & Refund Policy
Last updated: 08.05.2026
This Cancellation & Refund Policy applies to travel services arranged by Alif Voyages, including private tours, travel packages, airport transfers, private transportation, guide services, hotel booking assistance, railway ticket assistance, excursions, and related travel support in Uzbekistan.
By confirming a booking or making a payment, the client confirms that they have read, understood, and accepted this Cancellation & Refund Policy.
1. Cancellation Requests
All cancellation requests must be sent in writing by email, WhatsApp, or another agreed communication channel.
The cancellation date is the date when Alif Voyages receives the written cancellation request.
Cancellation requests made by phone or verbally may not be valid unless confirmed in writing.
2. Cancellation Fees for Private Tours
Unless different cancellation terms are agreed for a specific booking, the following cancellation fees may apply:
| Cancellation time | Cancellation fee |
|---|---|
| 30 or more days before the tour start date | Deposit and any non-refundable supplier costs |
| 15–29 days before the tour start date | 50% of the total tour price |
| 7–14 days before the tour start date | 75% of the total tour price |
| 6 days or less before the tour start date | 100% of the total tour price |
| After the tour has started | No refund for unused services |
3. Non-Refundable Supplier Costs
Some services may become non-refundable after confirmation, reservation, or issuance.
These may include, but are not limited to:
- train tickets;
- domestic flight tickets;
- hotel bookings;
- entrance tickets;
- special permits;
- transport reservations;
- guide reservations;
- restaurant reservations;
- special arrangements requested by the client;
- bank or payment processing fees.
If such costs have already been paid or committed to suppliers, they may be deducted from any refund.
4. No Refund for Unused Services
No refund is provided for unused services after the tour has started, including missed transfers, missed excursions, unused hotel nights, unused train tickets, late arrival, early departure, illness, personal schedule changes, or refusal to participate in part of the itinerary.
5. No-Show
If the client does not arrive for the booked service and does not inform Alif Voyages in advance, this may be treated as a no-show.
No refund is provided for no-shows.
6. Changes Instead of Cancellation
Where possible, Alif Voyages may help the client change travel dates, route, hotel category, transport, guide services, or other arrangements instead of cancelling the booking.
Changes depend on supplier availability and may involve additional charges, cancellation fees, or price differences.
7. Refund Method and Timing
Approved refunds are normally returned using the same payment method where possible.
Refund timing may depend on the payment provider, bank processing time, card network, correspondent banks, and supplier refund timing.
Alif Voyages will make reasonable efforts to process approved refunds as soon as possible after receiving the necessary supplier confirmations and payment details.
8. Bank Fees and Processing Fees
Bank charges, card processing fees, currency conversion fees, payment gateway fees, and correspondent bank fees may be non-refundable.
If a refund is made, such fees may be deducted from the refundable amount where applicable.
9. Force Majeure
If a tour cannot be provided due to circumstances outside the reasonable control of Alif Voyages, including but not limited to natural disasters, extreme weather, pandemics, government restrictions, border closures, war, civil unrest, strikes, transport disruptions, accidents, or other force majeure events, Alif Voyages will try to offer a suitable alternative, postponement, credit, or partial refund depending on supplier conditions and actual costs incurred.
10. Company Information
Commercial name: Alif Voyages
Legal company name: LLC “ALIF TUR”
Country: Republic of Uzbekistan
Legal address: Tashkent city, Sultonali Mashxadi Street 101
Tax ID / INN: 312 893 860
Phone: +998 88 410 48 38
Email: info@alifvoyages.com
Website: https://alifvoyages.com
Alif Voyages 